Refund policy

Last Updated: Mar 22 2021

Return Policy:

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it. Email us at etshipping@earltom.com or call us at (865) 671-3000 and we will try to accommodate you in the best way possible.

 

Returns

Once an item of merchandise is delivered to you, you can return that item within 90 days of delivery. To be eligible for a return you must a valid reason for a return or refund. Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases][include any that are applicable].  These items are not eligible for return, refund or exchange.

 

Shipping

To initiate a return, please email us at etshipping@earltom.com or call us at (865) 671-3000.

All returned merchandise should be sent to us at 641 Barbrow Lane, Knoxville, TN, 37932.

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

 

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a credit to the payment card or original method of payment used to pay for the item.

 

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.